Consumers may still search for CPD or Chandigarh Power Department, but electricity distribution and retail supply in Chandigarh are now handled by Chandigarh Power Distribution Limited (CPDL). CPDL took over these functions from the former Electricity Wing of the Chandigarh Engineering Department with effect from 1 February 2025. The current consumer website, bill-payment system and support numbers therefore belong to CPDL.
The CPDL system supports account login, Quick Pay, Quick E-Bill Download, complaints, complaint tracking, KYC updates and other consumer services. A CA Number or the old account number is the key identifier for existing connections, so it should be kept ready before using the portal.
CPD Official Website
Official website: chandigarhpower.com
The present website is operated by Chandigarh Power Distribution Limited. Old Chandigarh Electricity Department links should not be treated as the primary billing route for current electricity services. The CPDL website prominently provides Payment Options and Consumer Services for existing connections.
CPD Login
The CPDL login system allows existing consumers to authenticate with their CA Number or old account number and an OTP. This is simpler than a conventional username-and-password login for many consumer services.
- Open chandigarhpower.com.
- Choose Login/Signup.
- Enter the CA Number or Old A/C Number printed on the electricity bill.
- Select Send OTP.
- Enter the OTP received on the registered mobile number.
- Complete the login to open the account area.
- If the registered mobile number is outdated, use CPDL customer support or KYC services to correct the account details.
CPD Electricity Bill Payment
CPDL provides its own online bill-payment module. Consumers can use Quick Pay without navigating through the complete account dashboard, and the website can fetch the electricity bill after the account details are entered.
How to Pay CPD Electricity Bill Online
- Visit chandigarhpower.com.
- Choose Pay Now under Payment Options, or open Consumer Services and select Quick Pay – Electricity Bill.
- Enter the CA Number or old account number requested by the payment system.
- Provide the registered mobile number where required.
- Fetch the bill and verify the consumer details and payable amount.
- Choose an available digital payment method and complete authentication.
- Wait for the payment-success message.
- Save the payment confirmation received on the portal, WhatsApp or email.
How To View CPD Electricity Bill
CPDL provides a Quick E-Bill Download service for consumers who want a duplicate or digital copy of the electricity bill. This is useful when a paper bill is lost or when bill details need to be checked before payment.
- Open the CPDL official website.
- Go to Consumer Services.
- Select Quick E-Bill Download.
- Enter the account information requested by the portal.
- Complete verification if required.
- View or download the available electricity bill.
How To Check CPD Payment History
Registered consumers can use the CPDL account area for payment and billing records. CPDL also provides digital support through WhatsApp, where consumers can obtain service information and follow account-related updates.
CPD Customer Care Number
The 24×7 CPDL call centre numbers are 19121 and +91 92402 16666. The same mobile number, 92402 16666, is also used for CPDL’s 24×7 WhatsApp service. The customer-support email is connectcpdl@rpsg.in.
These channels can be used for supply interruptions, meter problems, billing queries, complaint status and other electricity-service issues. For urgent safety or no-supply complaints, the call centre is the better first option.
How to Register a CPD Complaint
- Call 19121 or 92402 16666 for an urgent supply or service complaint.
- For digital registration, open chandigarhpower.com and go to Consumer Services.
- Select Create Complaint.
- Enter the consumer and contact information requested.
- Choose the complaint category and submit the issue.
- Save the complaint number.
- Use Check Complaint Status to monitor progress, or use WhatsApp for supported complaint services.
Other CPD Online Consumer Services
The current CPDL consumer-services area includes:
- Quick electricity-bill payment
- Quick e-bill download
- Complaint registration and complaint-status tracking
- Online KYC update
- Load enhancement or reduction
- Name-change applications
- New electricity connection applications
- Outage information and grievance escalation
Frequently Asked Questions
Q. Is CPD still the electricity distribution company for Chandigarh?
No. Electricity distribution and retail supply moved to Chandigarh Power Distribution Limited (CPDL) from 1 February 2025. Consumers should now use chandigarhpower.com for current billing and service functions.
Q. Can I use my old Chandigarh electricity account number on the CPDL portal?
Yes. The CPDL login page accepts the CA Number or Old A/C Number. Use the number printed on the latest available bill and complete OTP verification through the registered mobile.
Q. What should I do if the CPDL bill payment is deducted but confirmation is not received?
Keep the bank or UPI reference and avoid paying the same bill again immediately. Check the account/payment status and contact 19121 or 92402 16666 if the transaction does not update.
Q. Can I get a duplicate Chandigarh electricity bill without visiting an office?
Yes. CPDL provides Quick E-Bill Download under Consumer Services. Enter the required account details to retrieve the available bill.
Q. How can I update an old mobile number linked with a Chandigarh electricity account?
CPDL provides Online KYC Update among its consumer services. If OTP login cannot be completed because the old number is inaccessible, contact the call centre for the correct KYC/update procedure.
Q. Can I register a CPDL electricity complaint through WhatsApp?
Yes. CPDL lists 92402 16666 as its 24×7 WhatsApp service. It can be used for supported complaint and consumer-service interactions.
