AVVNL stands for Ajmer Vidyut Vitran Nigam Limited. It provides electricity distribution and consumer services for Ajmer DISCOM service area in Rajasthan. For most consumers, the practical online tasks are checking the current bill, paying it before the due date, retrieving earlier payment details, and raising a complaint when supply or billing information does not look right.
AVVNL consumers increasingly use the Rajasthan DISCOM self-service environment and the UrjaSarthiPlus platform for digital account management. Current self-service features include registration, profile management, bill viewing, bill and demand payment, payment and consumption history, complaints or requests, and status tracking. Consumers should keep the K Number or other account identifier printed on the latest bill because it is the connection-specific reference used across Rajasthan electricity services.
This guide focuses on what a consumer actually needs to do: use the correct K Number / Consumer account details, choose the right official payment or self-service channel, verify the bill before paying, save the receipt, and know where to contact AVVNL if an online transaction or electricity service needs attention.
AVVNL Quick Details
| Details | Information |
| Full Name | Ajmer Vidyut Vitran Nigam Limited |
| Common Name | AVVNL |
| Service Area | Ajmer DISCOM service area in Rajasthan |
| Main Consumer Identifier | K Number / Consumer account details |
| Online Bill Payment | Available |
| Bill Viewing | Available |
| Customer Care | 1912 |
| Official Website | energy.rajasthan.gov.in/avvnl |
The exact screen can vary by consumer category and meter type, so the K Number / Consumer account details printed on the latest bill remains the safest reference when using online services.
AVVNL Login
AVVNL self-service registration is designed for consumers who want a persistent profile rather than a one-time bill payment. Through UrjaSarthiPlus/web self-service, consumers can register, change passwords, manage their profile and access connection-related services. Follow the live portal prompts because the exact login field can depend on the account mapping and registered mobile details.
Consumers who use the account regularly should keep the mobile number linked to the electricity connection active. OTP-based verification, password recovery and service alerts depend on the registered contact details on many modern utility portals.
- Open the official AVVNL website or its linked consumer self-service portal.
- Choose Login, Consumer Portal or Web Self Service, depending on the wording shown.
- Enter the registered mobile number/user credential and the required K Number / Consumer account details.
- Complete password, OTP or CAPTCHA verification if requested.
- After authentication, open the bill, payment history, complaint or account service you need.
- If you are a first-time user, use the registration option and map the electricity connection to your profile.
AVVNL Electricity Bill Payment
AVVNL electricity bills can be paid through the official Rajasthan DISCOM digital channels and supported payment systems. Use the K Number/consumer details from the latest bill, verify the returned consumer name and outstanding amount, and complete payment through the offered gateway. Consumers who prefer an assisted government channel can also use authorised e-Mitra services where available.
Before authorising payment, match the consumer name or connection details and the payable amount with your electricity account. This simple check is especially useful when a family member manages more than one connection.
- Go to the official AVVNL payment or consumer-service page.
- Enter the K Number / Consumer account details and any mobile number or security details requested.
- Load the current outstanding bill and verify the amount and due date.
- Choose the payment option offered by the portal, such as UPI, net banking, card or an integrated payment gateway.
- Complete the transaction without refreshing or repeatedly pressing the payment button.
- Save the acknowledgement, transaction ID or receipt after payment.
How to View AVVNL Electricity Bill
UrjaSarthiPlus and the associated self-service system provide bill viewing together with payment and consumption history. This is more useful than relying on a one-time payment screen when a consumer needs an older bill, wants to compare consumption or needs to confirm whether a previous transaction was posted.
- Open the official AVVNL bill-view or consumer portal.
- Enter the required K Number / Consumer account details.
- Complete OTP/CAPTCHA authentication if the page asks for it.
- Open the current bill or bill-history section.
- Check the billing period, meter reading, units consumed, arrears, adjustments and due date.
- Download or save the bill if the portal provides a PDF or print option.
How to Download AVVNL Bill or Payment Receipt
When a downloadable bill or receipt is available, save it directly from the consumer dashboard or payment-history section. A stored receipt is useful if the account does not update immediately, if a duplicate payment dispute arises, or if proof of payment is needed later. If the portal opens the bill in a new window, browser pop-up settings may need to allow the official AVVNL domain.
AVVNL Customer Care Number
For electricity supply, billing, meter or payment-related issues, consumers should use the official AVVNL complaint channels. Keep the K Number / Consumer account details, registered mobile number, complaint details and transaction reference ready before calling.
| Customer Service | Details |
| Customer Care / Complaint | 1912 |
| Official Website | energy.rajasthan.gov.in/avvnl |
When Online Payment Is Debited but the Bill Is Still Unpaid
Do not immediately pay the same AVVNL bill again. First check the payment history and bank/UPI status. Payment gateways can occasionally take time to reconcile with the utility account. Keep the transaction ID, amount, date and screenshot or bank reference. If the payment remains unposted, contact AVVNL customer care and share these details.
Other Useful AVVNL Consumer Services
AVVNL consumer self-service supports bills, payment and consumption history, new-connection applications, online complaints/requests and status tracking. Rajasthan’s e-Mitra ecosystem can also be useful for consumers who prefer assisted digital service instead of handling the transaction themselves.
- Bill and payment-history access where enabled
- Complaint registration and status tracking
- Mobile-number or profile management where supported
- New connection or service-request facilities where available
- Consumption or meter information on supported accounts
Safety While Paying Electricity Bills Online
Use the official AVVNL website, its recognised app or a trusted bill-payment channel. Do not share OTPs, UPI PINs, card PINs or internet-banking passwords with anyone who claims that the connection will be disconnected immediately. A genuine payment page will ask you to authenticate through the bank or payment provider; a caller should never need your secret PIN.
Frequently Asked Questions
Q. What is the K Number on an AVVNL bill?
It is a key consumer/connection identifier used to locate the electricity account. Use the number printed on the latest AVVNL bill rather than guessing from an old receipt if the account details have changed.
Q. What is UrjaSarthiPlus used for?
It is a consumer self-service platform for AVVNL/JdVVNL services such as registration, bill viewing, bill payment, consumption and payment history, complaints/requests and status tracking.
Q. Can I use e-Mitra to pay an AVVNL bill?
Authorised e-Mitra services are a practical option for Rajasthan consumers who want assisted bill payment. Always collect the receipt and verify the K Number on it before leaving the counter.
Q. What should I do if an AVVNL bill suddenly shows much higher consumption?
Compare the current meter reading with the reading printed on the bill and check consumption history. If the difference looks wrong, register a billing/meter complaint and preserve a clear meter photo.
Q. How can I confirm whether my last AVVNL payment was received?
Use the payment-history function in the consumer self-service platform or check the latest account status before paying again. Keep the previous transaction reference until it is reflected.
Q. Should I use an old Rajasthan DISCOM app if it still opens on my phone?
Prefer the current official self-service platform linked by AVVNL/Rajasthan DISCOMs. Older apps or saved links may continue to open even after a service has migrated.
Q. What if my registered mobile number has changed?
Use the profile/update process in the current self-service system where available. If OTP verification prevents the change, contact AVVNL support with the K Number and identity/account details rather than creating duplicate profiles.
